Voice over Internet Protocol (VoIP) is a phone solution that has been slowly replacing traditional telecommunication services for many businesses over the past decade. With the steady increase in use, more businesses look to VoIP as their go-to telecom solution. These days, VoIP for small businesses is practically an essential technology.
As hybrid and remote work continues to rise in popularity, VoIP services follow suit. The market is full of various options that can be used for different applications or business sizes. Whether you use an outdated telecom system or need a new collaborative method of communication across your enterprise, VoIP is the small business investment that keeps on giving.
A VoIP phone system makes all the difference in your business, but it offers more benefits than simple connectivity upgrades.
What is a VoIP Phone Service?
VoIP is a communications technology that enables users to make and receive voice calls over an internet connection. This works by converting sound into digital packets of information so that it can be transmitted via internet broadband.
Following the rise in remote and hybrid work, many people are familiar with services like Microsoft Teams, which have allowed businesses to use voice and video calls over the internet. These are software applications and solutions that can be categorized as VoIP services. VoIP has become a staple technology in businesses across the world, especially for SMBs. If your business still uses private branch exchange (PBX) or other traditional phone systems, it may be time to invest in a better business phone system.
The Advantages of Using VoIP Phones
VoIP connects through the internet instead of a signal, meaning that it's far more reliable to send or receive a call. While it depends on where you're located, odds are that a consistent internet connection is more easily attainable and more stable than waiting on a tower signal. Additionally, making calls using VoIP software allows for greater transparency, oversight, and analytics. These are just a few of the many benefits VoIP offers small businesses, with the others giving you even greater control over your call quality and system management.
Traditional phones can be expensive to set up and manage. Comparatively, setting up and maintaining VoIP for a small business is much more cost-effective. Online voice and video calls between two or more devices are typically free. One of the benefits of VoIP phone systems is that communication between different employees and departments doesn't cost anything as long as they are made through your PC or VoIP phone.
Calls from a PC to a landline phone have a cost attached, though these rates are slightly lower than calls between traditional phones. The cost of your VoIP will usually only be based on the number of users you have.
The ease of integration for hardware with a wide variety of software systems is another benefit, giving you the flexibility and mobility to support people in your network from anywhere. With business VoIP services, they have access to all of your networks' remote conferences, file-sharing services, and email solutions at all times.
The call features of a VoIP service easily outpace traditional phone lines. These features, which include call transfer, call hold, call forwarding, conference calling, and more, are all available and useful to small businesses. While you still need the right VoIP provider to offer technology that includes these services, the bottom line is that you won't be sacrificing anything in terms of call features if you choose VoIP over traditional phones.
Staff productivity increases with efficient systems and VoIP offers some of the greatest efficiency on the market. From hosting virtual meetings and conducting international phone conferences to sharing important company documents, no matter what your business does, you stand to benefit from VoIP technology. Rarely will you encounter distorted or dropped calls as long as your internet connection is stable, so if you choose VoIP, also make sure you pick an experienced VoIP service provider like IntegriTel to back you up.
Business VoIP service providers offer you a solution that doesn't require additional expenses when adding or removing users, outside of hardware you may need like headsets. If your business is growing, your system grows with it. Lines can easily be reassigned from old to new members and new lines can be made for new employees on the fly.
Traditional phones aren't the easiest to set up and maintain. Hardware can break down, phone signal can be weak depending on your location, and more. There are too many variables. With VoIP, installation and maintenance are easy even if you don't have a dedicated IT professional (although it's advised). Most VoIP software solutions make the management aspect of your telecom a breeze for users, giving you the control you need to make everything simpler and more convenient.
The Ideal VoIP Provider
VoIP providers are everywhere, offering the same solutions as their competitors with the same promises. The ideal provider offers VoIP phone systems as one of many points of expertise. If they offered internet and technology expertise, that would be even better. This is where IntegriTel comes in.
Our solutions cover your telecom and technology needs without breaking the bank. We customize our solutions to fit your situation because at the end of the day, we understand the needs of small businesses best. All of our solutions are on-prem, meaning if something goes wrong, our team is there to fix it right away if it can't be handled remotely. If you're interested in setting up your VoIP phone system with an expert, contact our team of professionals today and we'll get you on the path to calling convenience.