Communicator GO 7 - Mobile Application Setup for iPhone
Mobile application licenses must be enabled by support. Please contact support to have your application licenses enabled, and your temporary passwords set. This must be done prior to completing the steps below. If you are upgrading from a previous version, this step is not necessary.
Please, delete all previous versions of Communicator from your phone before continuing this process.
Downloading The App
- From the Apple App Store, search for Communicator GO 7.
- Once located, download/install the Communicator GO 7 Application. (See Icon Below)
- Once downloaded, press open or launch the mobile app from your Home Screen.
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Setup the Mobile App
- Once the app is open, and before you have the opportunity to sign in, you will be asked to allow Communicator GO 7 to send you notifications.
- You MUST press Allow or communicator will not function properly.
- You will the be asked to sign in.
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- Type your Login Credentials in the fields provided. If you are upgrading from version 5 or re-installing Communicator GO 7, please use your existing login credentials. If this is your first time using Communicator, please use the temporary password that has been sent to you by support. If you have forgotten your password, please put in a Support Request to have your password reset.
- You MUST type voice.integritel.com in the host field. For reference, please see the screenshot above.
- If you were provided a temporary password, you will be immediately required to change your password.
- Type your new password – scroll down and press Done.
- If you are upgrading or re-installing, you will not need to change your password. Please proceed to the next instruction.
- Once you have done all above tasks you should be logged in to Communicator GO 7. However as part of the setup process, you will be asked 2 additional questions. The 1st will be to allow Communicator GO 7 to access your microphone, and the 2nd will be to allow Communicator Go 7 to access your Contacts.
- You MUST press Allow or Continue to these questions or the app will not function properly.
- Note: You may see a dialog in the background to save your password. Ignore this question for now. We will address this shortly.
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- You may be asked to save your password. This is a function of the phone, and does not directly relate to the functionality of the Communicator App. You are welcome to to answer this question however you desire.
- Once you have answered these questions, you should now see the full dialpad, and have full functionality of your application. Please make a test call to ensure everything is working as expected.
- You can adjust the quick access buttons, and explore additional functionality by pressing the "More" arrow at the bottom of the screen.
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- The design of this app is that every time your extension is called the app will ring. The app must be running in the background for everything to function properly.
If you would like to stop this feature after hours; press "More" --> "Quit", and then close the app. To begin receiving calls again, simply re-launch the Communicator GO 7 Application.
For additional questions, please contact support.