Communicator and Communicator GO 7 - Password Reset
Mobile and Desktop application licenses must be enabled by support. Please contact support to have your application licenses enabled, and your temporary passwords set. If you are re-installing or upgrading from a previous version, this step is not necessary.
Password Reset Procedure
- All password resets for both Communicator: Business Edition, and Communicator GO must be performed from the mobile app.
- You do not need to be signed in to initiate the password reset. However, if you are already signed in, you will need to sign out.
- To sign out and reset your password, Open your mobile app, on an iPhone Press "More -->" at the bottom of the app, Press Quit, and then Sign Out. On Android, press the hamburger menu in the top left-hand corner of the screen, Press Quit, and then Sign Out.
- Launch your Mobile app, and click the "Forgot Your Password?" link below the login button.
- Enter your e-mail address, and make sure the server is set to "voice.integritel.com". Press OK.
|
|
You will now receive an e-mail in your inbox with a password reset link. Use this link to obtain your temporary password. Once you use this password the first time, you will be asked to reset your password to a password of your choosing. If you do not see this message, please be sure to check your spam or junk mail folder.
- For instructions on downloading, installing, upgrading, or configuring Communicator or Communicator GO 7, please review return to our Knowledge Base using the link below, and select the appropriate guide.
For additional questions, please contact support.