New year, new you, right? It's 2023 and with the change of the calendar comes the promise that this year is different. You can do anything you set your mind to, whether that's hitting the gym and sticking with it or starting those cooking classes you've been meaning to attend. Or maybe this is the year you assess your phone system or lack thereof. How can you tell what works and what doesn't? Well, let's go over a few of the signs that it's time for a change.
1. Phone System Price Point Problems
Are your current phone bills steep? Money is always a serious part of any business venture and should be considered carefully, especially at the start of the year when budgets are typically assessed. If the pricing is confusing or too high, you may want to start investing in new options. You should be able to accurately predict your monthly bill without any surprises.
This is especially true of small business phone systems, where money is typically tighter and has to be invested carefully. A penny spent is a penny earned, but when your business is small enough, that penny could make or break your budget for the month. Take the time to carefully look over business phone system providers and the prices they offer. If the numbers don't add up or are far too high, keep searching until you find the right fit.
2. A Reliable Business Phone System
Making phone calls all day long is exhausting, but it's made a bit easier when you know your provider and their services are reliable. Every provider claims to be your "one-stop-shop" that can handle all of your voice needs, but when calls drop or phone systems don't connect when they need to, you're left downstream without a paddle.
If you catch a provider pulling the wool over your eyes, don't settle for second best. There are other potential partners out there with a better reputation or better way of handling issues. No more missed calls, no more absent support, just clear communication.
3. Variety is the Spice of VoIP Phone Systems
Telecommunications has come a long way with the advancements of cloud-based phone systems and communications technology. If your current VoIP phone system is offering the bare minimum then you're missing out on an ocean of features that could mean sink or swim in the future.
A virtual phone system and video conferencing capabilities are a bare minimum that you should be utilizing in your daily operations. If your provider doesn't offer these services or offers ridiculous bundles to access them, you're better off looking for solutions elsewhere.
4. Limited Phone System Support
Customer support is an essential tool for any business that offers specialized services. When you can't reach customer service, especially during an emergency, you're left with potentially long-lasting repercussions.
Sure, you could consult their business phone system FAQs, but that doesn't always answer your questions. If your internet connection is down then you may not even be able to consult the FAQ boards. A direct line of contact is the quickest and easiest way to keep your systems running smoothly, but that only works if your provider is available for questions.
If you suffer from slow business phone service providers, don't wait around for them to pick up the phone. Someone else is guaranteed to be faster somewhere out there.
5. The Dreaded C-Word: Contracts
Long-term contracts are heavily weighted in the providers favor. Once you're locked in, you're subject to their terms. Trapped in a loop of requesting help desk services with no response? That's something you'll have to pay for the immediate future. If there are changes in your business, you should have the freedom to scale your services up or down while changing services along the way. A long-term contract essentially traps you in stasis for the duration, giving you exactly what's on paper, no more, no less.
If you're already stuck in a contract, you'll just have to wait it out. If you're currently shopping around for a new provider, find someone that doesn't lock you into drawn out contracts or contracts with high cancellation fees. Small businesses especially are geared towards early growth, something that contracts hinder. Stay on your toes, there's more to business phone systems than meets the eye.
The Best Business Phone Systems Around
Finding the perfect business phone system provider sometimes feels like finding a needle in a haystack. Everyone promises they're the next big solution, but actually following through is another matter entirely.
IntegriTel offers business phone system solutions that offer the customization and reliability you need to carry out your business without a problem. Whatever you need, from business phone systems to teams integration and live chat capabilities, we provide from start to finish. No hassle with rigid contracts, no missed calls or lack of support. When you need us, we show up.
If you're looking for a small business phone system provider you can trust, IntegriTel is here to answer your questions. Contact us if you believe it's time to switch to a provider you can rely on to handle any of your telecom needs.
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